At Kuroko, we are committed to ensuring your satisfaction with every purchase. If you need to return or exchange an item, please review our Returns & Refunds Policy below to understand the process and guidelines.

Return & Refund Process

1. Initiating a Return

   • To request a return or refund, please contact our customer service team within 30 days of receiving your order.

   • Email us at support@kuroko.store with your order number, the reason for the return, and any supporting documentation or photos if applicable.

2. Return Authorization

   • Once we receive your request, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item. Please include this RMA number on the return package to facilitate processing.

3. Returning the Item

   • Pack the item securely in its original packaging, including all tags, accessories, and documentation.

   • Ship the item back to us using a trackable shipping method. The return shipping cost is the responsibility of the customer, except in cases where the item is defective or an error was made on our part.

4. Refund Processing

   • Upon receiving and inspecting the returned item, we will process your refund within 7 business days. The refund will be issued to the original payment method used for the purchase.

Return & Refund Scenarios

1. Defective or Damaged Items

   • If you receive a defective or damaged item, please contact us immediately. We will provide a prepaid return shipping label and arrange for a replacement or refund, depending on your preference and availability.

2. Incorrect Items

   • If you receive the wrong item, please contact us within 7 days of receiving your order. We will provide instructions for returning the incorrect item and will send the correct item at no additional charge, or issue a full refund if the correct item is unavailable.

3. Missing Packages

   • If your order has not arrived within the expected delivery time, please contact us so we can investigate the issue. If the package is confirmed as lost, we will issue a full refund or send a replacement.

4. Order Cancellation

   • If you wish to cancel your order, please contact us within 24 hours of placing the order. Orders that have already been processed or shipped cannot be canceled but can be returned once received.

5. Change of Mind

   • If you change your mind about a purchase, you may return the item for a refund. Please ensure the item is in its original condition and packaging. Return shipping costs will apply.

6. Final Sale Items

   • Items marked as "Final Sale" are not eligible for return or refund. Please review product descriptions carefully before purchasing.

Contact Us

For any questions or assistance with returns or refunds, please reach out to our customer support team:

• Email: support@kuroko.store

We are here to ensure your shopping experience with Kuroko is smooth and satisfactory. Thank you for choosing us!